Have you ever heard that famous phrase used to say that something is missing that says: “where is that thing that was here? The cat ate”? You can guarantee that if every order that was lost or disappeared at the Post Office was, in fact, the cat’s fault, it would be much easier for the user to solve this problem. However, that’s not how things work in the real world.
According to the website Reclame Aqui, when it comes to the disappearance of an order through the Post Office, it only loses to the problem of late delivery. In other words, as incredible as it may seem, the disappearance of goods and documents is still a recurring problem that affects the user directly, bringing him many, many inconveniences to solve such a situation.
What happens for an order to disappear?
According to E-commerce Brasil, there are many reasons why a user has their merchandise lost by the Post Office. However, the main ones can be listed as:
- Post office logistics errors or failures: poor organization and process problems can cause orders to disappear precisely because of the state company itself.
- Bad employees: Agencies may have employees who don’t have good intentions. That is, they steal the orders.
- Robberies and robberies: there are cities in Brazil that have a high rate of robbery in postal transport. Just to give you an idea, only in 2018, for example, according to Jornal O Globo, the city of Rio de Janeiro recorded that every 7 minutes, a shipment from the Post Office was taken.
- Incomplete address or recipient: the user may have filled in the address registration data wrong, missing some information and causing the order to be lost or even delivered to the wrong address.
- Unexpected events: phenomena that are beyond the scope of the state-owned company, such as fires and floods that damage its and thousands of other orders.
These problems, at different scales, happen with some frequency in the Post Office, which causes the disappearance of orders. However, it can be said that at the top of the blame scale, errors and failures that occur in the state’s logistics are the major culprits.
But in the end, whose fault is it?
To solve the problem of the disappearance of an order at the Post Office, it is essential that you try to understand who is responsible for what will be sent.
Within this context, in a clear and direct way, the situation is as follows: when you deliver your order to a carrier (in this case, the Post Office), the responsibility for it is the carrier itself , even if you do not have insurance.
In other words, when you, as a user, no longer have control of the delivery process, any and all responsibility for delivery is borne by the Post Office , which in turn will be responsible for your order.
Measures to avoid the disappearance of the order
Some measures can be taken by you in order to avoid this problem. Are they:
- Have the invoice in hand to prove value and other information about the order, the sender and the recipient;
- Always have the shipping tracking code easy;
- Take out insurance to ship the product.
However, as the post office is responsible for the order, the most interesting measure is that you seek alternatives in the market through other carriers .
However, the option you are looking for needs to bring with it requirements that will help you protect yourself from the disappearance of your order. Therefore, it is essential that the carrier offers you:
1- Full support
2- Reliable tracking, in real time and 24 hours a day
3- Total insurance against any eventuality
4- Fast and effective service to solve any problem
And it is in this scenario, by meeting all these requirements in an impeccable way, that envio Express comes in to solve, once and for all, the problems that you may have with the disappearance or loss of orders.
Send Express: the option that doesn’t disappear with your confidence
To ensure that we are a safe option in which you will not have problems with your order being lost, Send Express offers very effectively requirements that will give you, unlike working with the Post Office, the confidence of having a single carrier. Are they:
- Support
Our service does not, in any way, end with shipping. That is, we follow up your shipment to its final destination.
- 24 hour tracking of your shipment
From the moment you post your shipment with us, you can track it and know exactly where it is.
- Safe
Through our business partners, we offer insurance to protect your shipment (including documents) in case of loss or damage. The insurance will be in accordance with the invoice of the product or value declared by the customer, and in the second case, it will be necessary to analyze the value declared by the company responsible for transporting the shipment.
- Personalized and fast service
Solutions designed for your needs and characteristics, in addition to being quick to propose and offer a solution for you in an eventual problem.
With all these attributes, USPS guarantees you not only that your order will not disappear, but that you or your company will also have a reliable partner , who will not disappear if any problem occurs.
